COVID-19 FAQs

We understand that recent developments around Coronavirus (COVID-19) will be concerning. We want to reassure you that Landbay is fully operational with the team now working remotely. Our priority is to look after our colleagues, intermediaries and customers, and we have put in place measures to support our brokers and customers during these challenging times.

How are you protecting the safety of your staff?

Our risk assessment can be found here .

Are you offering the Government payment deferral scheme?

The Government scheme ended on 31 March, but Landbay wants to support customers who are facing difficulties, as a direct result of COVID-19. Existing mortgage customers will need to contact our servicing team to discuss their circumstances. We will then be able to review the circumstances and agree the right course of action.

Existing mortgage customers can contact the servicing team on  033 0053 6825 or email us on BTL@bcmglobal.com 

What numbers should we be contacting for any assistance or advice?

Existing mortgage customers should contact the servicing team on 0330 053 6825
Mortgage Intermediaries should contact our enquiries and underwriting lines on 0207 096 2700