If you’re affected by a physical or mental disability there are several ways in which we can help you, whether with adapted materials or extra support from our staff.

You may be experiencing a situation affecting how you manage your account. This could be because of your physical or mental wellbeing, difficulty understanding or managing money, or a life event you may have experienced. 

When you speak with one of our colleagues, they’ll take the time to understand your needs and securely record this, with your consent. This is so you won’t have to repeat yourself whenever you speak to us. You can tell us over the phone or by email.

Here are some ways we can help:

  • To receive your correspondence in Braille, large print or audio CD, phone us on 0330 053 6825 or email us using
  • Change our website text size and font to suit you using your internet browser.
  • Our Customer Service advisers can help you over the phone. Call our team on 0330 053 6825 (open weekdays, 9am-5pm).
  • Relay UK is a free service that helps people with hearing and speech difficulties to communicate with anyone over the phone. A Relay UK assistant can speak with us on your behalf by converting your speech into text and vice versa. You can use Relay UK with a textphone or by downloading the app to your smartphone, tablet or PC. Please visit Relay UK for more information.

If you feel your mental health is affecting your ability to manage your account, speak with one of our team to find out how we can help you.