Complaints procedure

At Landbay, we recognise the importance of providing excellent service to our customers and clients and it is something we are very passionate about. We always try to give the best possible service, but something we don’t always get it right.

Complaints are really important to us as they provide us with the opportunity to put things right if something has gone wrong and to learn from our mistakes to prevent them from happening again.

How to get in touch

By e-mail:

By post: Landbay Partners Ltd, 7th Floor, 60 Buckingham Palace Road, London, SW1W 0AH

By phone: +44 (0)207 096 2700

What we’ll need to know
What we’ll do next
The Financial Ombudsman Service