Consumer duty

Where has the Consumer Duty come from? 

The FCA recently announced plans to introduce a Consumer Duty into regulation. This requires firms to act to deliver good outcomes for retail clients. Whilst Landbay does not offer regulated products to retail customers, we recognise the value and importance of fair customer outcomes and the responsibilities of a prudent mortgage lender under the Consumer Duty. Because of this, you can expect to see alignment to the regulatory expectations when doing business with us.

What does it mean for you?
Where can I find out more?
What are the key dates?