Existing borrowers

Frequently asked questions

What should I do if I am experiencing financial difficulties?

We understand that the cost of living crisis may be affecting you.

If you are finding it difficult to meet your monthly payments, or think you may be affected in the future, please contact us as soon as possible so that we can discuss the options available to you.

We may ask for details of your income, expenditure and outstanding debts. Along with requesting supporting documentation such as copies of your bank account statements and payslips to understand your circumstances fully.

Please contact 0330 053 6825 Mon – Fri 9 am to 5.30 pm (excluding bank holidays) or email btl@customers.landbay.co.uk, to speak to a dedicated arrears support specialist.

Can I get a copy of my mortgage statement?
Can I make overpayments on my mortgage?
How can I update my Direct Debit details?
Do I have to pay an early repayment charge (ERC) if I want to redeem?
Will I get charged if I miss my monthly interest payment?

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Wing ChanHead of Operations & Servicing

We’re here to help


0330 053 6825 
Open weekdays, 9am-5pm

0147 328 3859

PO BOX 1090, Ipswich, IP1 9DW