Rapid turnaround to an incorrect purchase application for two new build flats
Property type: New build flats
Location: Edgware, London
We had two ‘New Build’ purchase applications submitted. However, after the case went ‘to offer’, we found that the client already owned the properties and developed via an SPV. We knew the client had a bad experience with their previous broker, as the properties had been undervalued.
We immediately let the broker know we needed to change the applications to remortgages. Once agreed, we prioritised the case and went straight back to underwriting. Additional searches were quickly undertaken and were able to offer the next day.
The broker was highly impressed with our rapid response and turnaround and stressed how happy this client was with our service. We were also sent a hamper as a token of their thanks!